I have shopped several times and found that several employees are very unprofessional a...

GetHuman1480412's customer service issue with Old Navy from November 2018

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The issue in GetHuman1480412's own words
I have shopped several times and found that several employees are very unprofessional and lack customer service and urgency skills at the old Navy on Boston road in Springfield, Ma.*I tell you this as a business owner for many years and working for other companies as well. *It is run like a high school with cliques as opposed to a business with teamwork. Some of them are completely unaware of who is in earshot when they are talking about other employees and talking on their cellphones! Employees should not be on their cellphones ignoring customers!*I felt like I was inconveniencing some of them by asking for something. There was a young man and some woman named Emmy or Emma that were rude to employees as well as rude to customers by ignoring then, including me. You don't talk to employees the way they were talking. That is not teamwork. I certainly hope these people aren't in leadership positions as it will ruin the whole employee pool.*Not to say that they were all like that. Kelly and Alesha took the time to help me as a customer and it was much appreciated. I felt bad for them the way they are mistreated as employees.*I thought as a business, you would like to know because as someone who works in leadership development and process improvement now, there is a lot of liability there for your company.

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Old Navy

Customer service issue
Reported by GetHuman1480412
Nov 3rd, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 498 others
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GetHuman1480412 started working on this issue
Nov 3rd, 2018 4:28pm