I was making a purchase at Store number ***** an d tried to access my $* reward and it...

GetHuman1461755's customer service issue with Old Navy from November 2018

1 view
 | 
464 similar
 | 
0 following
Help with my Old Navy issue
Next: our robot will wait on hold for GetHuman1461755 to get a Old Navy rep on the line!
Always use the GetHuman Phone tocall Old Navy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1461755's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1461755 may need:
Name, Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1461755's own words
I was making a purchase at Store number ***** an d tried to access my $* reward and it wouldn't connect to the code. I asked the cashier if she could do anything about this showing her that I did have the reward and she rudely said no that she need the code. also she rang up the purchase withou asking my phone number and was put off when I asked her if I was going to get my points. She with an attitude said that she would have to start the transaction all over. At this point I was just angry and told her I would just pay and leave. Not a happy camper with losing both $* reward and point. How do you rectify this matter?
GetHuman1461755 did not yet indicate what Old Navy should do to make this right.
I have an issue with Old Navy too
How GetHuman1461755 fixed the problem
We are waiting for GetHuman1461755 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Old Navy's attention and get better help faster. Tap below to get started.
Having Old Navy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Old Navy email you?
This email address isn't valid
Follow this issue
See how GetHuman1461755 fixes it.
This email address isn't valid

Old Navy

Customer service issue
Reported by GetHuman1461755
Nov 1st, 2018 - a mon ago
I have an issue with Old Navy too
Not resolved
Seen by 1 customer so far
Similar issue to 464 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1461755 started working on this issue
Nov 1st 2:35am