I was making a purchase at Store number ***** an d tried to access my $* reward and it...

GetHuman1461755's customer service issue with Old Navy from November 2018

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The issue in GetHuman1461755's own words
I was making a purchase at Store number ***** an d tried to access my $* reward and it wouldn't connect to the code. I asked the cashier if she could do anything about this showing her that I did have the reward and she rudely said no that she need the code. also she rang up the purchase withou asking my phone number and was put off when I asked her if I was going to get my points. She with an attitude said that she would have to start the transaction all over. At this point I was just angry and told her I would just pay and leave. Not a happy camper with losing both $* reward and point. How do you rectify this matter?
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Old Navy

Customer service issue
Reported by GetHuman1461755
Nov 1st, 2018 - a mon ago
I have an issue with Old Navy too
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GetHuman1461755 started working on this issue
Nov 1st 2:35am