I am writing wondering why I can not combine my old navy cash with the **% off? I feel...

GetHuman1380737's customer service issue with Old Navy from October 2018

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The issue in GetHuman1380737's own words
I am writing wondering why I can not combine my old navy cash with the **% off? I feel like I’ve earned that cash by shopping here and giving old navy my business. I would think it just be an extra free $** to use off of my purchase. I think this is ridiculous. If there Is a deal going on I should be able to participate in it and use my “free” cash. Just another way for you to lure us customers in to shop and earn this “free” cash when realistically is all a bunch of ****. I will take my business elsewhere like target. They allow you to stack the deal and use you cartwheel. I look for the next best dea just like every other customer. I have * kids and try to find the best deals. I feel that oldnavys quality is not anywhere near targets but I do shop here when I find things I like for my children. I was very disappointed when the **% was automatically applied and I was unable to use my “free” NOT SO FREE ** OFF!!!!! This will be my last old navy shopping trip and I did not purchase my hefty priced cart. SERIOSULY??? What’s ** off of a cart well Into the hundreds???? Very disappointed and I can assure you I will not be a returning customer. I will go elsewhere.
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Old Navy

Customer service issue
Reported by GetHuman1380737
Oct 20th, 2018 - 3 mons ago
I have an issue with Old Navy too
Not resolved
Seen by 2 customers so far
Similar issue to 304 others
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GetHuman1380737 started working on this issue
Oct 20th, 2018 12:55pm