I requested for a refund on my account bc i didnt mean to pay in full. I wanted to pay...

GetHuman1374116's customer service issue with Old Navy from October 2018

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The issue in GetHuman1374116's own words
I requested for a refund on my account bc i didnt mean to pay in full. I wanted to pay just a ***.** but mistakenly paid ****.**. I called customer service and was told i had to wait * days to call back. I did that . I called on ***** and the representative said it was a note on my account to process a refund but it wasnt done. So i called again on ***** and was told it was processed. Im just upset due to the fact my money was deducted from my checking account on **** and its getting close to pay my bill again and I havent received my refund i requested. Im just disappointed with the whole process! I cannot rest bc i was told two different stories by two different representatives. I just want my money back. I have never encountered this long of a wait to get my money refunded. Most of my cards are with Synchrony bank but if business is going to be like this i dont need it
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Old Navy

Customer service issue
Reported by GetHuman1374116
Oct 19th, 2018 - 3 mons ago
I have an issue with Old Navy too
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Seen by 5 customers so far
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GetHuman1374116 started working on this issue
Oct 19th, 2018 6:13am