I am an avid Old Navy shopper - so much that I look forward to your emails everyday abo...

GetHuman-sharnalo's customer service issue with Old Navy from September 2018

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The issue in GetHuman-sharnalo's own words
I am an avid Old Navy shopper - so much that I look forward to your emails everyday about sales. I even have my coworkers shopping Old Navy frequently. I was utterly disgusted by the attitude received last night **** @ *:**pm by a sales associate. I visited the store to pick up my order placed online, as I was exiting the store ran into a family member WHICH I in turn told her about a GREAT DEAL I had just walked passed while leaving the store, walked her over to the sweat shirts and began to find a size I found one that caught my attention and asked for assistance, a associate by the name of Danicka ( I’m spelling her name wrong) but that’s how it’s pronounced. Anyway she assisted me again as she helped with my online order- long story short there was the size we needed in the mannequin an associate got the manager who came over ( a woman with brown hair blondish light brown at the ends she maybe Hispanic kind of older) anyway she said we could have the sweatshirt and began to speak with another Customer before we were done talking to her and before I could finish she said you can check out in the back IF your paying with a card...I wasn’t even done asking for a size....she didn’t even ask if we needed anything else. So I said hey I’ll just look online...as we are walking towards the back I asked an associate where was the line for checking Customers out .....to my surprise she waved her hand and said NO we are closing now you have to go upstairs with that!!......OMG my face was confused and disgusted! How can you be that rude and give attitude? The line on the second floor was wrapped around nearly to the back of the store! Yet they didn’t want to take anyone downstairs because it’s almost closing??!! How much sense does that make by sending ppl upstairs that will only make checking out even longer! But it gets worse- I say the manager told us to check out here she said well I SAID it’s almost closing you have to go upstairs- I think my anger level hit an all time high! I said excuse you I’ve shopped this store for years and have never had this treatment my ** year old doesn’t even talk in this manner I’m a customer! I’m standing in this line and someone will check me out! Another associate who was dressed unprofessionally a cropped sweatshirt with Nike slides and a part of her mid drift showing says I hate when THEY dont listen we trying to leave and THEY want to hold us up! OLD NAVY YOU HAVE TO BE KIDDING ME!!!! I said look without THEY YOU wouldn’t have this job! I put my things down a left!! And the Sad part THE FEMALE MANAGER WAS RIGHT THERE NEAR THE LINE HEARD THIS ENTIRE CONVERSATION AND SAID NOTHING!!!!!!!!! I’m furious! I usually use all of my super cash and everything but it went to waste because I couldn’t even push myself to spend Not even a dollar after that kind of treatment! I’ve shopped with you guys since I was **! I’m **!! I’m sooo upset!! Willowbrook mall old navy has definitely fallen off! I will not shop there anymore!

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Old Navy

Customer service issue
Reported by GetHuman-sharnalo
Sep 18th, 2018 - 4 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 216 others
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GetHuman-sharnalo started working on this issue
Sep 18th, 2018 12:41am