Old Navy Customer Service

Contact Old Navy & solve common issues

Use Old Navy's Phone Number

Old Navy's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Old Navy. Below you will also find the phone and non-phone-based contact information we've gathered.

Old Navy: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Old Navy.
There's more!
Click below to show 8 more questions, answers, and complete guides to common Old Navy customer support problems.

Contacting Old Navy customer support

Below you can compare and contrast the 3 ways to contact Old Navy by looking at which ones are the fastest and which ones other customers recommend the most for solving Old Navy customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Old Navy across the following channels: Phone, Web, Chat.

Phone number / contactWaitVotes
800-653-6289
Customer Service
8 mins151
Online Help at oldnavy.gap.com
Customer Service
< 2 hrs272
Live Chat at oldnavy.gap.com
Customer Service
8 mins305

Recent reasons customers contacted Old Navy:

My order was delivered to a very old address of mine which is a business
Make a payment of total balance. Get late fees waived as I have had covid...twice!
I am soooooo DISAPPOINTED WITH ILD NAVY. *I HAD A ** DOLLAR COUPON AND WHEN I WENT TO...
I placed an online order for pickup using a eGiftCard on December **, ****. I received...
One week ago yesterday I phoned because the cashier at the PRmatown store had accidenta...
I placed an online order Order *: *D*FS*F * Order date: Dec **, ***** and never receiv...
I just returned from the Old Navy store located in the Desert Ridge Marketplace (store...
Need to exchange order for smaller sizes
I had purchased two baby items for christmas but neither clothing pieces fit. Don’t hav...
Store got pricing wrong. Didn’t price match. So now ordering online and because I’ve ha...
I ordered some clothing on Black Friday. I received an email last week stating it was c...
My order **CY*MH* was supposed to be delivered by December **th after it got delayed...
I make it a point NEVER, EVER to shop at stores whose commercials are so annoying, I ab...
I was told to call because I would be able to get help for an exchange order
I ordered a package but it went to the wrong address and they won’t give it to me

Help me with my issue

Does GetHuman work with Old Navy?

GetHuman does not work with Old Navy's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Old Navy at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Old Navy's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Old Navy at a Glance

Old Navy has 1 chat option
Old Navy has no customer email
Old Navy has 1 help forum
Old Navy has no twitter handle
Old Navy has no facebook page
Contact information overview

Answered on this page:

How Do I Request a Refund to a Gift Card from Old Navy?
Do I need an account to shop on the Old Navy website?
How Do I Send Someone a Old Navy Gift Card?
How Do I Use My Old Navy Gift Card for My Purchase?
Can I use multiple gift cards for one purchase at Old Navy?
What Do I Do If My Old Navy Gift Card Balance Won't Load?
What is the Old Navy return policy?
Solutions to common issues

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