I was matched with another user. We had had a lengthy conversation, and then she stoppe...

GetHuman6121256's customer service issue with OkCupid.com from May 2021

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The issue in GetHuman6121256's own words
I was matched with another user. We had had a lengthy conversation, and then she stopped showing in my list of matched people. Subsequently, I received an email notifying me that she had sent me a message, but I could not see her, or respond to her message through the app. on my phone. Later, I was able to respond using my desktop, but now, I cannot use that either. The same process happened later still with my tablet, and those are all of the methods I have to communicate with her.*I have contacted OKCupid about this, but have received no response. I pay for the service, and recently paid for six more months. *I have not been very satisfied with the service, but I will not pay for it, and will dispute what I was charged less than a week ago, if this is not corrected, and the person I am referring to is informed that I have been unable to contact her, due to an error with the service.

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OkCupid.com

Customer service issue
Reported by GetHuman6121256
May 28th, 2021 - 2 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 1413 others
0 customers following this

Timeline

GetHuman6121256 started working on this issue
May 28th 4:19am
GetHuman6121256 indicated the issue is not fixed yet.
May 28th 12:16pm