Dear Sir*Madam,**Since * days I have been trying to sign in my profile and although I u...

GetHuman-kalapost's Account Access issue with OkCupid.com from August 2020

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The issue in GetHuman-kalapost's own words
Dear Sir*Madam,**Since * days I have been trying to sign in my profile and although I use my CORRECT email and password, then for extra safety, you site asked me to enter a verification code which instantly had sent to my mobile phone. I enter the verification code and responds "success".*However, after this successful step, instead of entering me to my account it asks again my email and password and again sends me an sms with verification code, and when I enter it responds "success" and again and again there is this loop without being possible to enter my account, while always asking my email*password after successful sms code entering.... *The whole procedure is taking place on my Windows ** desktop computer, but I have tried in Windows * computer with the same faulty results and being responsible to sign in in my account! I use chrome or firefox browsers.*Could you please inform me what is the problem and resolve it? I also tried your chat contact issue from here:*https:**help.okcupid.com*article****-someone-has-taken-over-my-account**but there is no response from your personel.***Thank you in advance,*Christos

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Account Access issue
Reported by GetHuman-kalapost
Aug 25th, 2020 - 8 months ago
Not resolved
Seen by 20 customers so far
Similar issue to 915 others
0 customers following this

Timeline

GetHuman-kalapost started working on this issue
Aug 25th, 2020 9:13am
GetHuman-kalapost indicated the issue is not fixed yet.
Aug 25th, 2020 6:08pm