I just attempted to sign into the okcupid website after being away for a while and it s...

GetHuman2607701's Account Access issue with OkCupid.com from March 2019

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GetHuman2607701's next move: find and follow the right step-by-step guide.
OkCupid.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2607701 will need to dig through the advice provided by OkCupid.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2607701 can let us know if they help or not.
Before contacting them, items GetHuman2607701 may need:
Username, Password, and Email address on the account
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman2607701's own words
I just attempted to sign into the okcupid website after being away for a while and it said that I was barred from the site due to a violation. A while back while I was using the site I reported that my account had been hacked--with another person's picture and information using my name. This was very strange and I reported it and it was corrected. I never was contacted telling me that I violated any rules. Just stopped using the site due to the hacking as I found it upsetting. Even more concerned that another person who hacked into my account might have misbehaved in some way and gave me a bad reputation. I can assure you that I am an upstanding person and do not do and say things that are inappropriate and do not want this on my record anywhere. Thank you in advance for reading this and getting back to me. Sincerely, Susan Fields

GetHuman2607701 did not yet indicate what OkCupid.com should do to make this right.

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OkCupid.com

Account Access issue
Reported by GetHuman2607701
Mar 27th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 175 others
0 customers following this

Timeline

GetHuman2607701 started working on this issue
Mar 27th, 2019 8:59pm

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