OkCupid.com Customer Service Issues

This post informs about a person named Greg Voss who uses multiple email addresses on various dating sites. Greg Voss is a 39-year-old man with a 16-year-old daughter and a 21-year-old son. He engages in deceptive behavior on dating platforms, pretending to be someone else and manipulating women into sending him pictures. He frequents chat rooms, video apps, and text apps to interact with women, often targeting those between the ages of 18-25. Greg Voss portrays himself as sweet, romantic, and victimized by his ex-partner to gain sympathy before engaging in inappropriate conversations. Despite sharing real information on some platforms, he also creates fake accounts. He has been identified to work at Big Number One Motor Sports in Homewood, Alabama, and reside in Adamsville, Alabama. To address this concerning behavior, action is requested to be taken against him.

I was hoping to contact Alice H. regarding the possibility of canceling my 6-month membership and receiving a refund. I have only had the membership for a few days and was disappointed to find that the search tools are not as advanced as I had hoped. In addition, due to a family emergency, I am in a tight financial situation and every penny counts right now.

Hello, I have received 5 messages from OKCupid indicating that one of my photos was reported and removed. I am confused for several reasons: 1. Why did I receive 5 messages for the same reason? 2. One of the messages is dated [redacted]. The message stated I couldn't be contacted by email, which is not true as I receive emails from OKCupid. 3. The removed photo was a non-offensive shot of a rainy beach day. I have 3 pictures with my face in my profile and would like to add 2 more to show my interests without showing myself, which I believe should be allowed. It's disappointing to have nature pictures removed while suggestive images remain. We should have the option to show more than just our faces. Thank you.

Hello, I am unsure why my account got banned this morning. I reviewed the rules but couldn't find any violations in my two photos. I have never sent any inappropriate messages that are prohibited. I wonder if someone mistakenly reported me after I sent them a greeting. If that's the case, it's out of my control. Could you please assist me with this issue? Thank you. - B.

To Whom It May Concern, I would like to report an issue with my recent Ok Cupid account that I created on Monday, February 25th around 10 PM (PST - San Jose, California). It seems I may have mistakenly entered my email address incorrectly during the sign-up process. I believe it should be "[redacted]" or "[redacted]". Unfortunately, I am unable to access my account as I cannot log back in due to the wrong email address provided. I am worried that my profile information may have been sent to the user of the email address I mistakenly entered. My profile name is my middle name, "Louise", and I selected "women" as my dating preference. I uploaded a photo of myself wearing a yellow shirt and sticking my tongue out, which I would like to have removed as soon as possible. A friend of mine created an account to locate my profile and reported it, but I am hoping for assistance in permanently deleting the profile. Any help you can provide would be greatly appreciated. Thank you for your attention to this matter.

Hello! I signed up for OkCupid last night, and I sent out two emails, but I haven't received any responses yet. I was under the impression that the charges would be monthly, not for the full six months in advance. I am trying to cancel my subscription to avoid the unexpected $[redacted] charge when I was expecting $26.99. I attempted to cancel through the website, and even though I confirmed it, it still requires me to cancel through the Play Store for a refund. However, I am encountering difficulties as my login credentials are not working. I used my PayPal account with a Visa card ending in [redacted] for the payment. I really need help canceling this subscription as I cannot afford it at the moment. Thank you for your assistance.

Hello, I am a free user on OKCupid and I have noticed a concerning pattern with the new messaging system. I frequently receive notifications that someone wants to chat with me, and I struggle to locate their 'intro' message within the Double Take feature. Even after swiping through hundreds of profiles, the message-sender's profile does not show up promptly. This makes it frustrating to engage with messages I receive. I worry that others may be experiencing the same issue, leading to missed connections and interactions. I believe that OKCupid should adjust its system to ensure that profiles sending messages are more readily accessible during a Double Take search. These changes to the messaging system have, in my opinion, made OKCupid less user-friendly and unique as a dating platform. Thank you for looking into this matter.

Hello, I am a free user on OKCupid and I have noticed a concerning pattern with the new messaging system. I often receive notifications that someone wants to chat with me. However, due to the new system, I am required to search through Double Take to find the introductory message from another user. I have found it frustrating that even after swiping through hundreds of profiles, the sender's profile does not appear promptly. This issue makes it difficult for me to connect with users who have messaged me. I worry that the profiles I message also face the same problem and may not even see my profile or message. This situation has been discouraging as it seems that the changes to the messaging system have not improved the site but have actually made it less user-friendly. I hope OKCupid can investigate and address this issue to enhance user experience. Thank you for looking into this matter.

Hello, I'm seeking assistance. My name is David from Carmel, California ([redacted]). I discovered your service while searching for the "best site to find a spouse." I registered for an OkCupid account yesterday and believed my browser saved the login information, but apparently not. I enjoyed browsing through the site, reading suggested match profiles, and am eager to use it again. However, I am facing difficulties logging in today. I appreciate that your basic service is free, hence the absence of paid support staff. When attempting a password reset, I do not receive the email. My browser saved the password ("okcupid1!"), but not the username. I may have entered my email incorrectly as "[redacted]" or "[redacted]" instead of the accurate "[redacted]" The reCAPTCHA process is time-consuming, and after multiple failed login attempts today, I am feeling discouraged. I hesitate to ask for help, as I invested significant time completing the answers and would be disheartened to have to redo them all. I regret not noting down my username along with the password. Thank you, -David

Hello, I need assistance. I am David from Carmel, CA, and I discovered your service when searching for the "best site to find a spouse." I registered for an OKCupid account yesterday, but today I am unable to sign in. I enjoyed browsing through the site and reading profiles of potential matches. I appreciate the free basic service you offer even without paid support staff. Despite attempting to reset my password, I have not received an email. My browser has saved the password ("okcupid1!") but not the sign-in username. I believe I may have entered my email incorrectly as "[redacted]" or "[redacted]" instead of the correct "[redacted]". I faced delays with the reCAPTCHA process, which was discouraging after multiple failed sign-in attempts. I spent a significant amount of time inputting information on your site and would be disheartened to start over. I understand I should have noted my username along with the password. Could you please locate my account and send a password reset to [redacted]? Thank you, -David

Subject: Appeal for Suspension of OkCupid Account To the Customer Service Department of OkCupid, I am reaching out regarding the suspension of my OkCupid account. I have been a loyal user for a long time and was surprised to find myself banned without explanation. Every attempt to sign in results in a message stating that my account has been suspended for violating terms, which I am certain I have not done. I suspect this may be a technical error or a misunderstanding. I kindly request your assistance in restoring my account so I can reconnect with my friends. Your attention to this matter would be greatly appreciated. Thank you for your support in resolving this issue promptly. Sincerely, [redacted]

Hello, I hope this matter will be resolved promptly. I would like to report that I did not choose to continue receiving additional access or services from OK Cupid. On 10/25/18, I noticed a charge of $48.83 on my American Express card ending in [redacted]. The billing postal code is [redacted], and the name on the card is Ava Nandez. I kindly request a refund of $48.83 to be issued to my American Express card ending in [redacted]. Additionally, I would like my OK Cupid account to be terminated, deleted, and closed. I believe my username is Ava1221. Thank you for your assistance. I am eager to see this matter resolved.

Hello, I am a user named Scott using the email [redacted] I have used OKCupid in the past and found a long-term partner, which was great. However, in the last 12 months, I have noticed that my recent accounts are not leading to suitable matches. Despite deleting and creating new accounts, I continue to receive matches that are much older, overweight, or from different geographic regions. I am willing to become a paying member again if you can help me improve my profile to attract more suitable matches. I trust there is an algorithm that can enhance my account to provide better matches. Any assistance would be appreciated, as my experience with the current matches has led to frustration and disappointment. Thank you for your help. Scott

I recently joined your site, but when I tried to log in, it stated that my account is being terminated. I am unsure of the reason for this as I believe I did not intentionally violate any rules. If I did make a mistake, I would appreciate knowing what it was to avoid it in the future. I have just made a payment, and I am concerned about getting a refund if I am unable to access the site. I have only been a member for a few days. Here is my account information: Subscription ID: [redacted] Transaction ID: [redacted] Username: Robert Email: [redacted] Payment Type: Credit Card I kindly request assistance with this matter.

Hello, I wanted to share that my sister's personal details and images have been utilized to create a fraudulent account. The person involved even contacted her on Facebook, expressing worries when "she" didn't arrive for their planned meeting. They have flagged the account on OkCupid as fraudulent. I'm hoping for some reassurance on the measures OkCupid will implement to remove this account and if there are any additional steps we should pursue. Your help is greatly appreciated.

Hello, I purchased a one-month A-list subscription in January. After using it for two weeks, I canceled the subscription. However, I noticed that I have been charged [redacted] INR in February and March, even though I only signed up for one month and have not been utilizing the OkCupid service. Unfortunately, I am having trouble locating the email or account I used for the payment, as my previous accounts appear to have been deleted. I believe it is unfair to be charged for a service I am not using. I would like a refund of [redacted] INR for the unauthorized charges and request that you cease any future billing. Here are my banking details for the refund: Name: Antonin Henrard Phone: +91 90 82 80 41 45 Bank: AXIS BANK Joint Holder Address: E 86, 10/2 19 TH ROAD GROUNDFLOOR VASNT HOUSE, KHAR WEST MUMBAI MUMBAI, MUMBAI, MAHARASHTRA Account Number: [redacted] Thank you for addressing this issue promptly. Antonin L. Henrard

Hello team, I am having trouble accessing my account and need assistance with recovering it. It is important to me as someone is attempting to deceive me. I kindly ask for your help in reactivating my account and confirming my ownership. I am eagerly waiting for your prompt assistance as I have friends eager for my communication. Please act on reactivating my account as soon as possible. Thank you.

Appeal for Improper Suspension Date: March 7, [redacted] Hello OkCupid Customer Service, I am writing to address the improper suspension of my account. I believe that your decision was unfair and made without considering the full context of the situation. During my recent exchange with a woman from Bow, WA, I offered a helpful spelling correction on her profile. However, she responded by calling me a derogatory term. Despite feeling offended by her reaction, I remained respectful in my response. Unfortunately, it seems that she reported me, leading to my suspension. I feel that your judgment was hasty and biased against me. I urge you to reinstate my account and review the situation more thoroughly. It is essential to have a fair process in place and to avoid taking sides without understanding the complete story. Instead of penalizing me, I believe that the woman who initiated the conflict should face consequences. Kindly restore my account and ensure a more thoughtful approach in the future. Thank you for your attention to this matter. Sincerely, Loki-James Email: [redacted]

I encountered a simple issue on the website. I tried to send an introductory message to someone's profile, but mistakenly hit "Enter" too soon, sending only "Hello 'insert name'" without the rest of my message. Due to the current like system, I couldn't correct or resend the incomplete message. While I appreciate the effort to prevent harassment, I believe this flaw in the design could be improved. Okcupid should consider mimicking basic word processing programs where "Enter" creates a new line, and clicking "Send" actually sends the message. This adjustment would address the main drawback of the dating platform.

I am having trouble setting up my account due to a violation message. Please stop suspending or deleting my account based on the number of blocks I receive. The quota of blocks should not determine abuse, sexual content, spam, or persistent messaging. Users should be able to block others for any reason, even if it is as minor as saying "you live too far away, sorry." I trust that you understand this, which makes the situation even more confusing. While I appreciate your app, please focus on blocking spammers, abusive, sexual, and persistent users, as well as those who share nudity. I feel hesitant to reject women out of fear of being blocked, which does not seem fair. Thank you.