a girl liked me. I liked her back. We messaged each other, but she doesn't show up in m...

GetHuman1581579's customer service issue with OkCupid.com from November 2018

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The issue in GetHuman1581579's own words
a girl liked me. I liked her back. We messaged each other, but she doesn't show up in my match list. I'm a subscribed user. I can see everyone who likes me, but her profile isn't in the list. The conversation is also not in my inbox, though it should've been. We've both sent a message to each other. Can you tell me why? Below is her profiles and my info:**Hermia*https:**www.okcupid.com*profile*********************?cf*bookmarks,bookmarks*alist**My info:*Name: Vincent*Age: ***email associated with okcupid: *****@***.com*location: san francisco
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Customer service issue
Reported by GetHuman1581579
Nov 18th, 2018 - 3 mons ago
I have an issue with OkCupid.com too
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Seen by 4 customers so far
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GetHuman1581579 started working on this issue
Nov 18th, 2018 8:47am