I have emailed their support and help desks and no one has replied and i have not been able to access my account for * Days now

GetHuman-drosenb's customer service issue with OkCupid.com from August 2018

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The issue in GetHuman-drosenb's own words
I am trying to reset my password and have multiple times let them know this and they say that i will get the email to do this and I never get the email. Therefore I cannot access my account
GetHuman-drosenb did not yet indicate what OkCupid.com should do to make this right.
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OkCupid.com

Customer service issue
Reported by GetHuman-drosenb
Aug 13th, 2018 - 4 mons ago
I have an issue with OkCupid.com too
Fixed
Seen by 18 customers so far
Similar issue to 565 others
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Timeline
GetHuman-drosenb started working on this issue
Aug 13th 12:55am
GetHuman-drosenb indicated the issue is not fixed yet.
Aug 13th 1:56am
GetHuman-drosenb indicated the issue is not fixed yet.
Aug 13th 7:50pm
GetHuman-drosenb indicated the issue is not fixed yet.
Aug 13th 9:03pm
GetHuman-drosenb indicated the issue is not fixed yet.
Aug 14th 2:03am
GetHuman-drosenb indicated the issue is not fixed yet.
Aug 14th 2:03am
GetHuman-drosenb indicated the issue is not fixed yet.
Aug 14th 10:29am
GetHuman-drosenb indicated the issue is not fixed yet.
Aug 16th 10:03am
GetHuman-drosenb indicated the issue is not fixed yet.
Aug 16th 10:11am
GetHuman-drosenb indicated the issue is not fixed yet.
Aug 16th 10:13am