Hello*Please! Please! Can someone sort out my problem or at least tell me how to close...

GetHuman-kbelafon's customer service issue with OkCupid.com from June 2018

2 views | 287 similar | 0 following
Help with my OkCupid.com issue
First: share to improve GetHuman-kbelafon's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kbelafon's next move: find and follow the right step-by-step guide.
OkCupid.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kbelafon will need to dig through the advice provided by OkCupid.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kbelafon can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if OkCupid.com has better answers for you: OkCupid.com Help Center
Before contacting them, items GetHuman-kbelafon may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-kbelafon's own words
Hello*Please! Please! Can someone sort out my problem or at least tell me how to close my account and get a refund?**I just keep getting the same automated message. I don't think that it is right that people who are paying for their membership, should have their password changed without them being notified first, or asked to email in. I think it is even worse that I am paying for an account I cannot use. My Incognito membership ends on the designated date - no earlier or later - regardless of what payment issues I may have, so I would please like to have access to my account today.**I was supposed to arrange a meeting today, but now, because no one is personally looking at my case, that's gone to pot.**Problem:*I am getting your emails from "*****@***.com"**However, I still cannot set up a new password. If it makes it easier - I am happy for someone in your team to set one up for me, and then send it to me, so that I can log on and change it to my preferred password.

GetHuman-kbelafon did not yet indicate what OkCupid.com should do to make this right.

How GetHuman-kbelafon fixed the problem

We are waiting for GetHuman-kbelafon to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get OkCupid.com's attention and get better help faster. Tap below to get started.
Having OkCupid.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kbelafon fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-kbelafon
Jun 7th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 287 others
0 customers following this


GetHuman-kbelafon started working on this issue
Jun 7th, 2018 2:58pm