I got a message from Ok Cupid saying my account was suspended due to a “Terms Violation...

GetHuman561181's service issue with OkCupid.com from April 2018

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3 following
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The issue in GetHuman561181's own words
Log in ... I got a message from Ok Cupid saying my account was suspended due to a “Terms Violation”. I also got another message stating that my email associated with my account had been changed by someone with an IP address in the Russian Federation.
I can no longer log in, send or receive messages and have no idea if my entire profile pictures and all have been deleted and whether someone else has posted their profile at my expense since I have paid.
That your company would contact me directly at ********** to discuss how this can be resolved. I would like to have access to my account using my email address of *****@***.com and be able to continue to utilize your services that I have paid for and to have my correct profile with pictures of me and not someone else on your site. In other words to be completely restored to what it was just less than a week ago.
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service issue
Reported by GetHuman561181
Apr 2nd, 2018 - 9 mons ago
I have an issue with OkCupid.com too
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Seen by 24 customers so far
Similar issue to 2393 others
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GetHuman561181 started working on this issue
Apr 2nd 1:19am