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Customer name, Email address, Phone number, Billing/shipping address, and Order number
The issue in GetHuman-rflynn's own words
I am suspicious that Office Depot's online practices are illegal, constituting a 'bait and switch', in that an item was listed as $*** and two days later, as $***. I believe this change of the price listing resulted from my looking at the product on their website, signing up for a **% discount by entering my email address, but not purchasing the product. I subsequently rec'd * emails from them offering a separate, lower, **% discount, which I did not avail myself. Finally, I decided to purchase the product today, but found it's now listed at $***. I have proof of the $*** listing because I then received (today) an online banner 'ad' posted to another website (The NY Times) actually showing the item at $***, with a link to ODepot to get the item, but which took me to a page on their site again listing the item at $***. So, what is happening here? I believe it is a case of online monitoring and collection of individual activity and then targeting price changing based on that activity. It is impossible to believe that the national price just happened to go up **% over the two days I happened to be interacting with their site. I believe this could be grounds for a class action suit, which would investigate their gathering of individual statistics and online pricing practices. Personally, I would still like to purchase the product at the $*** original, (accurate), price discounted their **% offer, i.e., $***. Nationally, I would like advice on how to start an investigation of their practices.
GetHuman-rflynn did not yet indicate what Office Depot Corporate Office should do to make this right.
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