I thought I had cancelled my subscription months ago, but I discovered that I have been...

GetHuman2603752's customer service issue with Office 365 Support from March 2019

Help with my Office 365 Support issue
The issue in GetHuman2603752's own words
I thought I had cancelled my subscription months ago, but I discovered that I have been being charged all along. I am not sure of the date that I asked to cancel, but I think it was some time before Christmas of ****. In any case, the program seems to have been disabled because it does not come up when clicked on. I may decide to start using it again for a time, but I would need to change the credit card that it is being charged to. I no longer use that card and Office *** is the only service that is being billed to the old card. I would need to change the credit card information if you would kindly contact me at *****@***.com with some information on how to accomplish the change plus get the program activated again. Thanks, Elizabeth Marks

GetHuman2603752 did not yet indicate what Office 365 Support should do to make this right.

How GetHuman2603752 fixed the problem
I thought that I went into customer help and clicked on cancel the service. But since I went searching, I did go in and changed the method of paying for it to my new credit card because I decided to keep it for now. That was my biggest problem was not wanting it on a card I am not using anymore and wanting to cancel that card.
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Office 365 Support

Customer service issue
Reported by GetHuman2603752
Mar 27th, 2019 - 2 years ago
Fixed
GetHuman2603752 shared how to fix
Seen by 15 customers so far
Similar issue to 181 others
0 customers following this
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Timeline

GetHuman2603752 started working on this issue
Mar 27th, 2019 2:15pm
GetHuman2603752 confirmed the issue is fixed. Hooray!
Mar 30th, 2019 8:27pm
GetHuman2603752 confirmed the issue is fixed. Hooray!
Mar 30th, 2019 8:27pm

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