I thought I had cancelled my subscription months ago, but I discovered that I have been...

GetHuman2603752's customer service issue with Office 365 Support from March 2019

Help with my Office 365 Support issue
The issue in GetHuman2603752's own words
I thought I had cancelled my subscription months ago, but I discovered that I have been being charged all along. I am not sure of the date that I asked to cancel, but I think it was some time before Christmas of ****. In any case, the program seems to have been disabled because it does not come up when clicked on. I may decide to start using it again for a time, but I would need to change the credit card that it is being charged to. I no longer use that card and Office *** is the only service that is being billed to the old card. I would need to change the credit card information if you would kindly contact me at *****@***.com with some information on how to accomplish the change plus get the program activated again. Thanks, Elizabeth Marks
GetHuman2603752 did not yet indicate what Office 365 Support should do to make this right.
I have an issue with Office 365 Support too
How GetHuman2603752 fixed the problem
I thought that I went into customer help and clicked on cancel the service. But since I went searching, I did go in and changed the method of paying for it to my new credit card because I decided to keep it for now. That was my biggest problem was not wanting it on a card I am not using anymore and wanting to cancel that card.
Please help with my Office 365 Support issue
Do you have a customer issue as well?
We can help you get Office 365 Support's attention and get better help faster. Tap below to get started.
Having Office 365 Support issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Office 365 Support

Customer service issue
Reported by GetHuman2603752
Mar 27th, 2019 - a mon ago
I have an issue with Office 365 Support too
Fixed
Seen by 4 customers so far
Similar issue to 181 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman2603752 started working on this issue
Mar 27th 2:15pm
GetHuman2603752 confirmed the issue is fixed. Hooray!
Mar 30th 8:27pm
GetHuman2603752 confirmed the issue is fixed. Hooray!
Mar 30th 8:27pm