OfferUp Customer Service Issues

I bought a Coach bear keychain from a seller who agreed to ship it to me after canceling a pick-up offer. However, she later claimed not to know how to ship the item. The tracking number on OfferUp still shows "item not received." I am disappointed in her behavior and feel she wasted my time. I am requesting a full refund to my card. I will avoid doing business with this person in the future.

I've had an OfferUp account for years with a high sale rating. However, when I changed phones, I couldn't access my original account. OfferUp is sending verification codes to an old number. How can I link my original account on my new phone and update the 2-step verification number?

I'm a new user on OfferUp. I asked three separate questions to a seller named Maryanne about a vintage Sony STR-[redacted] stereo receiver listed under "nationwide." Maryanne has not responded in 5 days. I am concerned as the listing includes a catalog picture, which is against OfferUp's guidelines. I am not sure if this is a case of fraud, the seller being out of town, or the item being sold without the picture being removed. I have stopped communicating with the seller and lost interest in the item. In my experience with eBay, sellers usually respond within a day or two. It might be worth investigating this issue to ensure compliance with your platform's guidelines and to maintain user trust.

I am facing an issue accessing my OfferUp account because the two-step verification is sending codes to my old phone, which I no longer have. Despite trying to reset my password via my email [redacted], I can't receive the verification code. I'm concerned about accessing my account, which holds around 80-90 perfect 5-star ratings. Is there a way to reset my account without using the old phone number for verification? It would be great if the system can send the code to my current phone number [redacted]. Your help is greatly appreciated. -Torey

I am currently in Iraq and experiencing issues signing in. I purchased an amplifier from a seller who claims they have not been paid yet. Despite my attempts to explain my military deployment situation, he shipped the item late, and now I am unable to log in due to site restrictions. I expected the payment to go through automatically after 2 days of delivery, but now I cannot review the item's quality as I am away on a mission. Please ensure the seller receives the payment and convey my apologies for the delay in reviewing. I believed the payment process was automatic after a 2-day inspection period. My priority now is for the seller to be compensated, as I am unable to access my account from Iraq due to site security measures.

I sold a collection of 5 Mickey Mouse corvette cars for $90. We have photos of the items prior to shipping, confirming they weren't damaged. The buyer claimed they arrived broken, received a refund, kept the products, and the shipping label was insured on their end. I was expecting the buyer to return the items undamaged as discussed for a refund, but that hasn't happened. This issue is affecting my income as I've had complications with my unemployment since June due to a stroke in July. If I don't receive the refunded amount and the products returned intact, I will have to involve my lawyer. Please respond promptly.

I sent money for an iPhone 11 Pro Max [redacted] GB and have not received it. The seller kept asking for more money, claiming it was for shipping, but it seems like a scam. I reported them to the fraud department. It's frustrating that they are trying to sell the same phone again after taking my money. I want action and either my money back or the phone I paid for. I have also reported them on OfferUp and hope to get advice on how to resolve this issue and get my refund.

I need help with code verification on OfferUp. Every time I give customers the code, they say it's not linked to my phone. This causes them to think I'm fake or a robot, leading me to lose sales. The only successful sales are the ones not asking for verification. I'm considering quitting because I'm frustrated. I'm 75 years old, trying to navigate this process. I had no issues like this with LetGo. Could there be a glitch in my account? I've verified my phone number and even let OfferUp scan my CA driver's license. Why is this happening? I understand codes expire, but none of the nearly [redacted] people interested in buying have been able to connect with my phone due to verification issues. Please assist me. Thank you.

I need assistance with the app functionality. I paid for the sell faster bump up feature on multiple items, but I cannot communicate with buyers or access my account. Even after trying to set up a new account, it won't let me proceed. I followed all the steps, including verifying my phone number, but I'm stuck in a loop asking for verification repeatedly. Both my original app and the new one with only one item are not working. Kindly reach out to me at [redacted]. Thank you. - William H. from Sherwood, OR.

I am requesting a refund for the side-by-side refrigerator I purchased today for $[redacted]. The gaskets do not touch the opening of the fridge, and the knob to adjust the temperature broke off due to rust as it is from [redacted]. I have pictures available. I have attempted to contact the seller, Tracy Norman, but she has ceased communication and does not answer her phone. The item is located in Knoxville, TN, for local pickup. The ad for the Kenmore refrigerator mentioned it was used for storing drinks and deer meat in a basement with climate control. It has minor dents but was advertised as dependable. Dimensions are 68”H x 36”W x 29”D. Delivery was an option for an additional charge. The listing was under Lynn Norman.

I set up two-step authentication for my account to increase security, but I can no longer access the original phone number associated with it. I possess my email and correct password, yet I am unable to proceed past the login screen due to the two-step verification. I would appreciate guidance on how to bypass this security measure and regain access to my account. Thank you for your assistance.

I recently started selling on an online platform. Even though I've had the account for a while, it was my first time making sales. I was thrilled with my first sale to Y.D. I accepted an offer that was nearly half the price, but I was happy to sell. I shipped the items carefully within a few days, adding extra items I thought the buyer would appreciate. The items were delivered promptly. However, to my surprise, I received a complaint filed against me. I had detailed the item with photos and measurements, so I was puzzled by the complaint. OfferUp messaged me that the customer was returning the items and I shouldn't expect payment. I received the returned package, only to find all the items smashed. It was hurtful and disappointing. I painted that village with care, and what I received back was heartbreaking. The experience made me consider closing my selling account. This was a tough lesson learned. Thank you, Cindy M.

I have been waiting for a payment of $60 for over a week now. I have attempted to contact customer service through email several times with no response. I am frustrated with the lack of support and slow resolution. It seems like there is a need for improvement in the customer service department. I understand there may be limitations due to the current situation, but some form of communication is necessary. My phone number is [redacted]. I hope to receive a response soon to resolve this issue. Thank you. Email: [redacted]

I sent my daughter's clothes to a woman in Arizona, who later initiated a dispute. She claimed to have returned the items without informing me and when I asked for the tracking number, she didn't provide it. Today, the shipment was supposed to arrive back at my home in California, but the tracking information shows they are still in Arizona. Surprisingly, on the platform where we made the transaction, it shows that the lady received a refund. It seems like she kept both the clothes and got her money back. I am in urgent need to either receive payment for the clothes or have them returned to me.

I recently received a message from OfferUp informing me that my order for a Nismo GT-R decal sticker from a seller named J2 Motorz was being shipped for $10, a charge made to my credit card. I immediately reached out to the seller, J2 Motorz, stating that I did not order the decals. Despite being told they were already shipped, I received the item two days later. I asked the seller three times for a return label and information on when and how I ordered it, since I had no interest in the item. I have tried following OfferUp's instructions on their website and emailed their customer service about my issue, but received no response. I am extremely frustrated by the lack of assistance from both the seller and OfferUp in returning the unwanted item that was mistakenly sent to me. I hope your company can help me address this situation and figure out why the seller or OfferUp have not assisted me in returning this $10 item that I never intended to purchase.

I need assistance updating the email linked to my account. The current email, [redacted], is incorrect. It should be [redacted] Additionally, there seems to be an issue with the purchase made by Annaletta & Adrianna. They bought two pairs of sunglasses from me, with Transaction ID #[redacted]3 and #[redacted]4. I shipped both pairs in a single box to the same address, but the system shows that the second pair hasn't been shipped. Do I need to send the second pair separately or can this be resolved on your end? Thank you, April B. [redacted] [redacted]

I bought a Thomas Kinkade lamp from "Sarah" in Massillon, Ohio, advertised as brand new and had it shipped to California. Upon receiving it, I discovered the lampshade was damaged, indicating it was not new as described. Sarah apologized, mentioned she was selling it for a friend, and said OfferUp would refund me. Despite initial contact, I haven't received a refund or further response after reaching out again. I'm unable to navigate filing a claim on the PC version of OfferUp's website, as suggested in their instructions, and only have the damaged lampshade photos. Reporting the issue yielded a vague response. I don't seek retribution but a refund, and I'm open to returning the item at the seller's expense. The lack of resolution has been frustrating, and I hope for a prompt solution without resorting to disputing the charge with my credit card company. I value assistance to regain confidence in online purchases.

I have submitted multiple requests to Offerup Support regarding reimbursement for an undelivered item I purchased. The item is the Festnight Drafting Drawing Table with Stool from EATXQ co. I was charged $67.38 on my credit card even though the item was never shipped. Jianchi from Offerup Support asked me to provide information about the purchase since they couldn't find a record of it. I have sent over email conversations confirming the order processing with [redacted], emails about the expected shipment date that went unanswered, proof of the credit card transaction, and a copy of the ad from Offerup for the item.

I've been attempting to purchase a Ps5 through your app, and the experience has been quite frustrating. I haven't come across any sellers willing to use the ship through the OfferUp method with the protection plan you provide. Most sellers only accept payment through Cash App, Venmo, or Apple Pay, none of which offer protection from scammers. I recommend making it mandatory to sell through your platform for shipping transactions to ensure security. Requiring sellers to link their bank information on the app for shipping could help identify potential scammers. It's frustrating dealing with the high number of scammers on your app, and I hope these issues can be addressed to better protect us customers. I've reported numerous sellers, but unfortunately, there hasn't been any change.

I have been selling on your website and have had success, generating good income from my sales. However, I recently encountered a problem where a customer is claiming that an item I sold arrived with a broken foot, which is not true as shown in the pictures I have shared. The issue seems to be with the negligence of the post office. I do not believe the customer should receive a refund for this false claim. I am frustrated with losing money due to situations that are beyond my control. I can be reached at [redacted] or [redacted]. If the customer is refunded incorrectly, I will take further action by involving my attorney and contacting the BBB. I strive to keep my customers satisfied and this situation has left me very upset. I am dedicated to resolving this matter promptly and will address any other issues accordingly.