I no longer have the cel phone that was used as the two step authentication, so now whe...

GetHuman5313429's Can't Login issue with OfferUp from September 2020

6 views | 3751 similar | 0 following
Help with my OfferUp issue
First: share to improve GetHuman5313429's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman5313429's next move: find and follow the right step-by-step guide.
OfferUp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5313429 will need to dig through the advice provided by OfferUp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5313429 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if OfferUp has better answers for you: OfferUp Help Center
The issue in GetHuman5313429's own words
I no longer have the cel phone that was used as the two step authentication, so now when I try to log into my offerup account it is trying to send a verification code to a phone number that I no longer have. I have tried resetting my password in my email account *****@***.com, but it just keeps trying to send this verification code that I can't get any longer. Please help, as I haven't been able to log in for a really long time and I had built up like **-** perfect * star ratings, so I really don't want to have to just setup another account and start from scratch. Can you send me some kind of link to my email address to fully reset my account without needing to send the verification code or just set it up, so it sends the code to my current phone number ***-***-**** Thanks for your assistance. -Torey

GetHuman5313429 did not yet indicate what OfferUp should do to make this right.

How GetHuman5313429 fixed the problem

We are waiting for GetHuman5313429 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get OfferUp's attention and get better help faster. Tap below to get started.
Having OfferUp issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman5313429 fixes it.
This email address isn't valid

OfferUp

Can't Login issue
Reported by GetHuman5313429
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 3751 others
0 customers following this
Items needed
Username
Password
Email address on the account

Timeline

GetHuman5313429 started working on this issue
Sep 29th, 2020 11:24pm