I ordered * Fragile items shipped . The box arrived, it’s was a very old, used box, not...

GetHuman3776482's Refund an Order issue with OfferUp from October 2019

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The issue in GetHuman3776482's own words
I ordered * Fragile items shipped . The box arrived, it’s was a very old, used box, not marked FRAGILE , damaged with a hole in the side. As I started to pick it up off my porch a could hear the broken pieces moving around freely. I don’t think the box was packed sufficiently to keep the items from moving around.*I immediately went to my computer to advise the seller and OFFERUP not to release my funds as I don’t feel this is my problem to fix. *I contacted USPS they said someone would call me the next day. They did call and advised me to bring the box in and return the box to the sender where they could file a claim. I did that and sent another email to OFFERUP advising. I received one reply stating a Specialist would be contacting me. I checked my bank account and OfferUp charged my account!!!!!!! The seller says they don’t have my money. Don’t know if I believe them. Just received an email from OfferUp stating maybe I should contact Law Enforcement!!!! what??? Do these Specialists read??? Maybe if they have trouble reading they should pick up the phone and call people!!! *Bottom line is* my bank account has been debited, I have no product, OfferUp has do NOTHING but pass the buck!!! I will be filing a complaint with BBB and every other government office I can! I’m sure I’m not the only person this has happened to! OfferUp can’t be allowed to hide in their Ivory Tower someplace and let the people that are making them millionaires clean up their messes!*Patti Olson******@***.com***********

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OfferUp

Refund an Order issue
Reported by GetHuman3776482
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 31 customers so far
Similar issue to 14756 others
0 customers following this

Timeline

GetHuman3776482 started working on this issue
Oct 16th, 2019 4:34pm
GetHuman3776482 indicated the issue is not fixed yet.
Oct 17th, 2019 5:50pm
GetHuman3776482 indicated the issue is not fixed yet.
Oct 17th, 2019 10:47pm
GetHuman3776482 indicated the issue is not fixed yet.
Oct 20th, 2019 3:05am
GetHuman3776482 indicated the issue is not fixed yet.
Oct 20th, 2019 3:06am
GetHuman3776482 indicated the issue is not fixed yet.
Oct 20th, 2019 3:07am
GetHuman3776482 indicated the issue is not fixed yet.
Oct 20th, 2019 3:12am
GetHuman3776482 indicated the issue is not fixed yet.
Oct 20th, 2019 3:13am
GetHuman3776482 indicated the issue is not fixed yet.
Oct 20th, 2019 3:27am
GetHuman3776482 indicated the issue is not fixed yet.
Oct 21st, 2019 2:59pm
GetHuman3776482 indicated the issue is not fixed yet.
Oct 22nd, 2019 2:33am
GetHuman3776482 indicated the issue is not fixed yet.
Oct 23rd, 2019 5:11pm

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