I just want a refund or cancellation on the transaction that was made to purchase the shoes they cost me ***.** and I would really appreciate it if y’all would refund me my money because I didn’t not receive any confirmation of the shipping information nor did I receive the shoes so he basically just took my money

GetHuman3457277's customer service issue with OfferUp from August 2019

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The issue in GetHuman3457277's own words
I was trying to buy the shoes and get them shipped to me but then I came across the issue that I made the purchase and the seller was trying to get more money off of me and he was faking the shipment process he never sent them to me and then stopped responding to me and now my intentions are to just try and get a refund from the purchase I made or help me cancel the transaction ... I bought a pair of travis scott *s from a seller and he is no longer responding I would like to see if I could cancel the transaction and get my money back or get some assistance on my issue regarding the fact that I paid ***.** for the shoes and the seller did not ship my shoes and is no longer responding I want a guarantee that I will get my money back because I did not receive anything from the seller and there is no other way to come in contact with him due to the fact that he is not responding on offer up and has blocked my phone number I just want a refund it is the least y’all can do regarding the circumstance that nothing was given to me for the purchase of the shoes I did not receive the shoes nor did I get a confirmation that he shipped them to me I’ve been trying to find help for this problem since yesterday morning
This is frustrating because I have been trying to solve this issue since yesterday morning and have little knowledge on what offerup is doing to solve my issue if they could just refund me my money that would be great like I said before I payed fair and square through the app and didn’t receive any information that it was being shipped to me and I never received the shoes
I want my money back from the purchase that I made to buy the shoes for ***.** or for them to help me cancel the transaction and get my money back
I have sold on offerup from time to time and have never scammed anyone and have had a great experience selling my belongings but have always had a hard time buying from a seller because of the issue I come across of getting scammed I don’t think I deserve not to get a refund because I paid for the shoes and never received them and he is no longer responding to my messages regarding the issue
I tried contacting offerup about the issue and in regards of wanting a refund and I have contacted my bank to see if I could still cancel the transaction
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OfferUp

I was trying to use the shipping process but found it very hard and unclear to use this service and the seller had sent something that I was very unfamiliar with to purchase the shoes through offerup and said that he would be shipping them to me a...
Customer service issue
Reported by GetHuman3457277
Aug 21st, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 13872 others
0 customers following this

Timeline

GetHuman3457277 started working on this issue
Aug 21st, 2019 10:23am