I sold an item on offer up, shipped it out to the buyer, the buyer hadn't yet receive...

GetHuman2950695's customer service issue with OfferUp from May 2019

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The issue in GetHuman2950695's own words
I sold an item on offer up, shipped it out to the buyer, the buyer hadn't yet received the product and accused me of not shipping it because she couldn't find the tracking info. I went ahead and copied and pasted the number so she had it. She then began harassing me to the point where I had to block her. Her payment which was pending up until the block has completely disappeared. The money was never deposited in my account and because I shipped it, I no longer have access to the item, meaning she got my package for free. I'm very upset because I was counting on that money. How can I get either my package back or my money?
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OfferUp

Customer service issue
Reported by GetHuman2950695
May 19th, 2019 - a mon ago
I have an issue with OfferUp too
Not resolved
Seen by 3 customers so far
Similar issue to 10291 others
0 customers following this
Timeline
GetHuman2950695 started working on this issue
May 19th 9:36pm
GetHuman2950695 indicated the issue is not fixed yet.
May 20th 1:44am