After the seller accepted my offer, I got a message from seller saying “wait I have to...

GetHuman1962530's customer service issue with OfferUp from January 2019

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The issue in GetHuman1962530's own words
After the seller accepted my offer, I got a message from seller saying “wait I have to ship this?” The seller was not aware that she selected shipping as an option. She is not able to ship the item. It’s a large bed and she lives alone and cannot box it up by herself. I have kindly requested a refund with No appropriate response. I would like my money returned to me please. Transaction is: ********Jan **th was the date of the transaction.*I am new to offerup and this is only the second item I’ve purchased. If I don’t get a good outcome, I will be leaving bad reviews.
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OfferUp

Customer service issue
Reported by GetHuman1962530
Jan 14th, 2019 - 9 mons ago
I have an issue with OfferUp too
Not resolved
Seen by 8 customers so far
Similar issue to 4827 others
1 customer following this
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Timeline
GetHuman1962530 started working on this issue
Jan 14th 4:58pm