I purchased a phone that isn’t working when i bought it we performed a factory reset bu...

GetHuman-edred's customer service issue with OfferUp from January 2019

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The issue in GetHuman-edred's own words
I purchased a phone that isn’t working when i bought it we performed a factory reset but her iCloud account stayed logged in for some reason. I paid $*** for a phone that does not work as of right now. This was her only phone so there’s no way for me to get in contact with her as of right now she has not logged back in to offerup. I do see she confirmed her facebook and phone number is there a way for us to reach out to her through any of those sources? I’m not blocking her or saying she’s a thief just a mistake that I would appreciate help with! I’m just wondering why Facebook and phone number is confirmed what is that used for?
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OfferUp

Customer service issue
Reported by GetHuman-edred
Jan 5th, 2019 - 4 mons ago
I have an issue with OfferUp too
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GetHuman-edred started working on this issue
Jan 5th 5:45pm