I purchased an Apple Macbook Pro from a guy named Marco, but his username was MAC*MAC i...
GetHuman1648531's customer service issue with OfferUp from November 2018
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The issue in GetHuman1648531's own words
I purchased an Apple Macbook Pro from a guy named Marco, but his username was MAC*MAC if i recall correctly. It has been around * months since I purchased it, I have been awaiting response from offerup on the report I sent to them soon after I bought the laptop but still no word. During the transaction he gave me his phone number, which I can provide. He also told me he worked for Apple and that he could provide anything from the apple store for cheaper than the apple store itself. He pre-installed all kinds of software in the laptop and I'm not sure if that is it but the laptop doesn't turn on now. It turned on one time when I got home and turned it on for the first time and the second time it didn't want to turn on and it doesn't turn on ever since. It turns the screen on but the Apple logo has green lines going across it and when it loads about **% it just goes into a white screen. I've tried contacting him by phone ever since offerup deleted the conversation thread where the conversation took place before the sale.. now I cant seem to find his MAC*MAC account and he doesn't answer his phone. I believe he knew what he was doing and cheated me on purpose. I would appreciate it if offerup stepped in and helped me track him down to get my money back or offered to cover the cost to get the laptop in working condition. No contract was signed or anything formal really, during the transaction. He already had the laptop powered on, outside of Starbucks on Main St. El Cajon, CA* When I got there.. he talked most of the time and moved stuff around in the computer screen telling me about all kinds of software he had preloaded into it and again, that he worked for Apple recently. He also had posted several other macbooks onto his offerup account. One even going up to *,*** dollars. He kept me busy throughout the whole interaction and at the end he closed it and asked me if I wanted to take it so I handed him the *** dollars and I got home to realize * days later that the computer doesn't power on. Again, he hasn't responded to my phone calls or text messages either. Although I havent actually called him that much. I've sent like * text messages. I'm sure if he were interested in responding he would have done so already. Can Offerup resolve this?
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