I sold an item but did not ship because I wanted to verify I would get paid. The buyer...
GetHuman-tanicesh's customer service issue with OfferUp from November 2018
Help with my OfferUp issue
First: share to improve GetHuman-tanicesh's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-tanicesh's next move: go to the OfferUp help center.
OfferUp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tanicesh will want to follow the link below to head to their help center. We will check on GetHuman-tanicesh later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-tanicesh may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman-tanicesh's own words
I sold an item but did not ship because I wanted to verify I would get paid. The buyer paid for item again. It says payment authorized but states that I successfully cancelled the payment for item. I never cancelled. **I sold two other items. I shipped them.and never got paid. It instead days I successfully cancelled the payment. *Please help. *Do I ship this high dollar item or wait? My buyer has been waiting for a few weeks. I have been emailing OfferUp to no avail.
GetHuman-tanicesh did not yet indicate what OfferUp should do to make this right.
I have an issue with OfferUp too
How GetHuman-tanicesh fixed the problem
We are waiting for GetHuman-tanicesh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.