I sold an item but did not ship because I wanted to verify I would get paid. The buyer...

GetHuman-tanicesh's customer service issue with OfferUp from November 2018

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The issue in GetHuman-tanicesh's own words
I sold an item but did not ship because I wanted to verify I would get paid. The buyer paid for item again. It says payment authorized but states that I successfully cancelled the payment for item. I never cancelled. **I sold two other items. I shipped them.and never got paid. It instead days I successfully cancelled the payment. *Please help. *Do I ship this high dollar item or wait? My buyer has been waiting for a few weeks. I have been emailing OfferUp to no avail.
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OfferUp

Customer service issue
Reported by GetHuman-tanicesh
Nov 26th, 2018 - 9 mons ago
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Seen by 2 customers so far
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GetHuman-tanicesh started working on this issue
Nov 26th, 2018 10:33pm