I purchased a handbag which was described as in Mind Condition but seller disclosed a b...

GetHuman1375646's customer service issue with OfferUp from October 2018

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The issue in GetHuman1375646's own words
I purchased a handbag which was described as in Mind Condition but seller disclosed a broken strap and so lowered the price. It also included an authenticity card. when it came, the bag was not in mint condition, leather was pealing on both sides, the calf hair which was the body of the bag was balding from use and the authentication card belongs to another bag and not the bag I bought. The bag is a listed as: Genuine Fendi Leopard Print Bag". I have gone through your app prompts to get a response from you but so far I have heard nothing from your team and I am getting frustrated. I want to return the bag to the seller for a full refund as soon as possible to get this matter resolved. I have photos which will prove my claims and am happy to submit them in order for your team to review them. the transaction number (which now your site is telling me is not correct but which I took a screenshot of) is: ******
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Customer service issue
Reported by GetHuman1375646
Oct 19th, 2018 - 3 mons ago
I have an issue with OfferUp too
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Seen by 2 customers so far
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GetHuman1375646 started working on this issue
Oct 19th, 2018 2:39pm