Ad was substituted for some stranger's ad, can't confirm phone, and poor customer service getting help with these technical glitches -- with looming DEADLINE to sell!

GetHuman1371567's customer service issue with OfferUp from October 2018

8 views | 2488 similar | 0 following
Help with my OfferUp issue
GetHuman1371567's next move: find and follow the right step-by-step guide.
OfferUp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1371567 will need to dig through the advice provided by OfferUp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1371567 can let us know if they help or not.
The issue in GetHuman1371567's own words
Sell something. ... I had paid to promote an item. Later, I kept the ad running and now lowered the price and need to have it sold AND picked up in next TWO DAYS. At this most crucial time somehow their system substituted our listing for somebody's Toyota! Haven't heard back from customer service in a day and running out of time. **Also, can't re-create the old ad (get error code) and can't confirm phone number (get error code for one number and never received text for another). Very frustrating -- AND they have no customer service phone number!
Restore my ad and confirm my phone number.
Have paid to promote and used them for years now.
Tried e-mailing them with support request.
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OfferUp

Selling.
Customer service issue
Reported by GetHuman1371567
Oct 18th, 2018 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 2488 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman1371567 started working on this issue
Oct 18th, 2018 8:00pm
GetHuman1371567 shared this issue with friends on Facebook
Oct 18th, 2018 8:00pm
GetHuman1371567 indicated the issue is not fixed yet.
Oct 18th, 2018 8:02pm

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