Ad was substituted for some stranger's ad, can't confirm phone, and poor customer service getting help with these technical glitches -- with looming DEADLINE to sell!

GetHuman1371567's customer service issue with OfferUp from October 2018

12 views | 2488 similar | 0 following
Help with my OfferUp issue
GetHuman1371567's next move: find and follow the right step-by-step guide.
OfferUp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1371567 will need to dig through the advice provided by OfferUp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1371567 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if OfferUp has better answers for you: OfferUp Help Center
The issue in GetHuman1371567's own words
Sell something. ... I had paid to promote an item. Later, I kept the ad running and now lowered the price and need to have it sold AND picked up in next TWO DAYS. At this most crucial time somehow their system substituted our listing for somebody's Toyota! Haven't heard back from customer service in a day and running out of time. **Also, can't re-create the old ad (get error code) and can't confirm phone number (get error code for one number and never received text for another). Very frustrating -- AND they have no customer service phone number!
Restore my ad and confirm my phone number.
Have paid to promote and used them for years now.
Tried e-mailing them with support request.
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Customer service issue
Reported by GetHuman1371567
Oct 18th, 2018 - 4 years ago
Seen by 12 customers so far
Similar issue to 2488 others
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GetHuman1371567 started working on this issue
Oct 18th, 2018 8:00pm
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Oct 18th, 2018 8:00pm
GetHuman1371567 indicated the issue is not fixed yet.
Oct 18th, 2018 8:02pm