I just sent this info asking for offer up to get me a return and a refund and the botto...

GetHuman-angelpie's customer service issue with OfferUp from October 2018

2 views
 | 
2366 similar
 | 
0 following
Help with my OfferUp issue
First: share to improve GetHuman-angelpie's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-angelpie's next move: find and follow the right step-by-step guide.
OfferUp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-angelpie will need to dig through the advice provided by OfferUp, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-angelpie can let us know if they help or not.
The issue in GetHuman-angelpie's own words
I just sent this info asking for offer up to get me a return and a refund and the bottom came back asking what I want...I want a refund :(**We bought Apple earbuds, transaction *******and received them yesterday ********. They appear to be counterfeit. There isn't the usual info on the apple box, the writing on the buds is different, as is the color of the power light on the buds. We have a pair and bought this as a gift so it is easy to compare. These are not the real deal. They were $***. We want a refund. I followed the directions for a return on offer up and received the pop up 'Transaction not in valid state'. I do not know what this means. I have not heard back from the seller or from offer up. I do not want to exceed the * day return policy, but I'm getting no where :(*You did not yet indicate what OfferUp should do to make this right.
GetHuman-angelpie did not yet indicate what OfferUp should do to make this right.
How GetHuman-angelpie fixed the problem
We are waiting for GetHuman-angelpie to fix the problem and share the solution with the rest of us customers.
Do you have a customer issue as well?
We can help you get OfferUp's attention and get better help faster. Tap below to get started.
Having OfferUp issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-angelpie fixes it.
This email address isn't valid

OfferUp

Customer service issue
Reported by GetHuman-angelpie
Oct 12th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 2366 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman-angelpie started working on this issue
Oct 12th, 2018 10:29pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.
Talk to Us Now: 888-379-2546
Our concierge is unaffiliated and therefore able to compare deals across many companies