I need a refund on a product I bought through OfferUp which was falsely advertised...

GetHuman1334977's customer service issue with OfferUp from October 2018

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The issue in GetHuman1334977's own words
I need a refund on a product I bought through OfferUp which was falsely advertised!!!! I keep trying to submit a buyer protection claim but I get an error reading "transaction not in valid state". Please help! I need this refund before the three-day window closes!
GetHuman1334977 did not yet indicate what OfferUp should do to make this right.
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OfferUp

Customer service issue
Reported by GetHuman1334977
Oct 12th, 2018 - 4d ago
I have an issue with OfferUp too
Not resolved
Seen by 1 customer so far
Similar issue to 2362 others
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Timeline
GetHuman1334977 started working on this issue
Oct 12th 8:53pm