A transaction was cancelled in the middle of transit. Buyer received their item and i w...

GetHuman-lisaaawi's customer service issue with OfferUp from September 2018

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The issue in GetHuman-lisaaawi's own words
A transaction was cancelled in the middle of transit. Buyer received their item and i wasn’t paid. Sent an email for resolution and took a whole month back and forth and finally said they are unable to do anything like redo the transaction or payment because the buyers card declined... why would they allow the transaction if the payment method wasn’t correct and they offered no kind of help as the buyer has still held on to there money, had my product(with $***) denied getting a refund for it and now they want to send it back due to offer up saying something. For sanitary reasons i refuse to accept them and they should pay me what i was owed from that transaction. No resolution so far but very upset as the purpose of this selling feature was to make things more convenient but i see it only causes more fraud!

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Customer service issue
Reported by GetHuman-lisaaawi
Sep 18th, 2018 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 1816 others
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GetHuman-lisaaawi started working on this issue
Sep 18th, 2018 3:22pm