I purchased a iphone *s rose gold from a seller named "Clutch", a TruTou member meaning...

GetHuman-pierrebr's customer service issue with OfferUp from August 2018

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The issue in GetHuman-pierrebr's own words
I purchased a iphone *s rose gold from a seller named "Clutch", a TruTou member meaning trustworthy seller. When i received the phone in the mail, it was not rose gold, it was regular gold, which was not in the phone description. When i turned the phone on, there was an Activation lock on the phone that required the correct email and password that was already signed in on the phone, once again this was not mentioned in the description of the phone, the description said "This iPhone was unlock locked and ready for use" and the title of the description was "iPhone *s Unlocked rose gold". but the phone is not rose gold nor is it unlocked, i have emailed Offer up buyer protection twice and have not gotten a reply and it has been about * hours. According to offer up support, i only have * days until the sale is final, and I'm trying to get a response with no luck, please help me out.
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Customer service issue
Reported by GetHuman-pierrebr
Aug 3rd, 2018 - 9 mons ago
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Seen by 8 customers so far
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GetHuman-pierrebr started working on this issue
Aug 3rd, 2018 2:49pm
GetHuman-pierrebr indicated the issue is not fixed yet.
Aug 4th, 2018 2:46am