Your customer service is completed disappointing. You are holding my money and not allo...

GetHuman1217465's customer service issue with Oceanpay from September 2018

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The issue in GetHuman1217465's own words
Your customer service is completed disappointing. You are holding my money and not allow me to access it, I have been lied and HIGHLY miss informed by * members of your staff. I need my money to pay my mortgage you have caused me to occur late fees. The customer service received was disgusting I had gone into my bank several times and them informed me that OCEAN PAY can transfer the money fast as it's only a small amount. I had to ring you from England meaning that charges have occur are you going to reimbursed these charges ? I work extremely hard and had to go home due to family problems as my MOTHER was involved in a serious car accident meaning that I had come back to the UK. I have not able to access my money since being here and open a number of tickets and been push and passed on to many of your 'employees'. Yet the problem remains the same I CAN NOT RECEIVE MY MONEY!!!!!!! I know after speaking to my bank that you can process *,*** into my account today you are just holding on to it WHY? **Then to have the phone put down on me whilst talking to an agent this is disgusting. I am beyond angry. *Now my online account will not allow me into the system. I feel that the treatment with Ocean has been very poor and feel very uneasy about you as company. I will be writing to Ocean pay too as well express my experience with Ocean Pay. *I need my money when am i getting it?
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Customer service issue
Reported by GetHuman1217465
Sep 27th, 2018 - 3 mons ago
I have an issue with Oceanpay too
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GetHuman1217465 started working on this issue
Sep 27th 2:02pm