On our first day- we contacted a counselor for advice on calorie consumption. We were o...

GetHuman5062257's Complaint issue with NutriSystem from July 2020

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman5062257's own words
On our first day- we contacted a counselor for advice on calorie consumption. We were on hold for over ** minutes. Upon contacting the counselor at *** pm EST, she suggested if the wait time was too long for us, we should work at their call center because they were short staffed. She then proceeded to wish us a “well-mannered evening” While we understand the circumstances, her response lacked professionalism and was unexpectedly awkward. Recommend immediate couseling and customer service training at the very least. Her response and behavior was uncalled for.

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Complaint issue
Reported by GetHuman5062257
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 275 others
0 customers following this


GetHuman5062257 started working on this issue
Jul 14th 12:26am
GetHuman5062257 indicated the issue is not fixed yet.
Jul 14th 8:24am

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