I had PDF Converter * installed on my desktop computer. Unfortunately my hard disk fail...

GetHuman832761's customer service issue with Nuance.com from June 2018

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The issue in GetHuman832761's own words
I had PDF Converter * installed on my desktop computer. Unfortunately my hard disk failed and I needed the PDF converter to process a document, but since it was on the desktop, I reinstalled it on my notebook computer and successfully used it.*Now, however with the Desktop computer running I want to reinstall it on that machine, but your installation software sees it as a second installation and will not install it. Can you please fix it so that I can reinstall PDF Converter back on to my original machine? *Thank you.
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Customer service issue
Reported by GetHuman832761
Jun 29th, 2018 - 10 mons ago
I have an issue with Nuance.com too
Seen by 2 customers so far
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GetHuman832761 started working on this issue
Jun 29th, 2018 2:24pm
GetHuman832761 shared this issue with friends on Facebook
Jun 29th, 2018 2:27pm
GetHuman832761 indicated the issue is not fixed yet.
Jul 2nd, 2018 3:43pm