I purchased an air fryer for my mother as a gift. The first time we turned it on it shu...

GetHuman2158638's customer service issue with NuWave Oven from February 2019

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The issue in GetHuman2158638's own words
I purchased an air fryer for my mother as a gift. The first time we turned it on it shut off after a few minutes and never worked again. They charged my mother shipping for a new parts and told my mother to pay out of her pocket to return the defective one. This is insane I paid ***.** on sale for this item and then it’s going to cost another **.** to get a replacement and send the other one? This is a defective product and I want it replaced at the company’s shipping expense and I want my mother refunded for what she had to pay to ship parts
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NuWave Oven

Customer service issue
Reported by GetHuman2158638
Feb 7th, 2019 - 4 mons ago
I have an issue with NuWave Oven too
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Seen by 3 customers so far
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Timeline
GetHuman2158638 started working on this issue
Feb 7th 10:38pm