I bought a Nu Wave oven from Macys last year in December model number ***** serial numb...

GetHuman1956952's customer service issue with NuWave Oven from January 2019

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The issue in GetHuman1956952's own words
I bought a Nu Wave oven from Macys last year in December model number ***** serial number J**-***-***-***F. I've only used the item twice since I purchased it December ** **** being the second time. I turned the item on to cook some ribs. The oven cooked the first batch with no issues but in the middle of cooking the second batch the oven stopped working and would not come back on. I would like to return the item but I don't have the original box to return it in. I also do not have the receipt to show proof of purchase. I really like this oven and would like a replacement. I would be glad to return the old oven if you would send me a box and postage. If there are any questions please feel free to contact me at either ***-***-**** or ***-***-****. I feel like your company has an excellent reputation so I purchased to more of the nu-wave products over your competitors I am right now on the fence about keeping them due to the issue I am currently having with the item and depending on the outcome of this situation will certainly determine if I keep those item or return them
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NuWave Oven

Customer service issue
Reported by GetHuman1956952
Jan 13th, 2019 - a mon ago
I have an issue with NuWave Oven too
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Seen by 1 customer so far
Similar issue to 480 others
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Timeline
GetHuman1956952 started working on this issue
Jan 13th 6:16pm