I have tried to get in touch with my so-called representative, Kenly Diaz, but can't se...

GetHuman1729960's customer service issue with Norwegian Cruise Line from October 2019

Help with my Norwegian Cruise Line issue
The issue in GetHuman1729960's own words
I have tried to get in touch with my so-called representative, Kenly Diaz, but can't seem to get him to email or call.***. How do we use our * $*** vouchers on this trip?**. If we book another couple to come with us, will they receive the same rates we are getting even if they haven't traveled with NCL before?**. If we did not buy the dining package, what would the charges be for dining in the specialty restaurants? **. Are the specialty restaurants unlimited or is there a certain number that can be reserved?**. How many specialty restaurants are on the ship?**. Must we pay all our gratuities up front or may we leave them individually?**I am in St. Maarten so cannot call your toll free number from here. If someone would call and help me with these reservations, I would certainly appreciate it.**Bev Sevick

GetHuman1729960 did not yet indicate what Norwegian Cruise Line should do to make this right.

How GetHuman1729960 fixed the problem
Kenly got in touch with me.
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Norwegian Cruise Line

Customer service issue
Reported by GetHuman1729960
Oct 18th, 2019 - 3 years ago
Fixed
Seen by 32 customers so far
Similar issue to 487 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman1729960 started working on this issue
Oct 18th, 2019 8:02pm
GetHuman1729960 confirmed the issue is fixed. Hooray!
Oct 19th, 2019 12:58am

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