We are booked for the February * cruise in Hawaii on the Pride of America. We booked t...

GetHuman-rrroxann's customer service issue with Norwegian Cruise Line from January 2019

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The issue in GetHuman-rrroxann's own words
Trying to register and check in on-line for my cruise ... We are booked for the February * cruise in Hawaii on the Pride of America. We booked through an independent travel agency in Switzerland *(CruiseCenter SA*Rue de l’H*pital *, CH – **** Neuch*tel*Phone: *** ** *** ** ***Fax: *** ** *** ** ***Email: rbrasey@cruisecenter,ch) **They have sent us our registration number (********) and Latitude Club numbers for Roland Henri Richle (*********) and Roxanne Joy RichleLee (*********). **However, I can't access my account or check in on the NCL website. When I try to register*log in on-line, it says, "No data records were found in our system for the data you entered". *I have filled out the form using our names as they are on our passports.*And I have tried to register and log in many times with no results. **We are keen to sign up for some tours asap since we will be joining a friend who lives in the States. We do not want to wait until February * to sort this out.**Please fix this and advise us.*Thank you,**Roxanne Richle, ***** (***) ******* Mobile Phone**** (***) ******* Home Phone
Figure out why and we can't access our account on their site so we can check in.
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Norwegian Cruise Line

Customer service issue
Reported by GetHuman-rrroxann
Jan 16th, 2019 - 9 mons ago
I have an issue with Norwegian Cruise Line too
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Seen by 6 customers so far
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GetHuman-rrroxann started working on this issue
Jan 16th 6:02pm