Good Day,**I am a independent Agent, affiliated with Montrose Travel. ********I had t...

GetHuman-pmonchin's customer service issue with Norwegian Cruise Line from November 2018

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The issue in GetHuman-pmonchin's own words
Good Day,**I am a independent Agent, affiliated with Montrose Travel. ********I had two couples who sailed on your Pride of America land and sea tour on ********.**Their booking numbers were ******** Alfieri* ******** Kirsteuer*On the second day in Kauai they were supposed to sail out at *:** pm to see some of the most beautiful sights of their sail. It was reported that some of the lifeboats repairs were not completed and they needed more time. As this was a disappointment for many, the ship left about *:** avoiding the the beautiful sights as promised. The captain apologized and the next day $*** on board credit was given to each cabin. My clients decided to purchase easy access at debarkation. By the end of the day it was noticed that $*** disappeared from their account leaving only $*** for the disturbance the day before. How can a cruise company as large as Norwegian place $*** in an account and then take $*** away with NO explanation. THIS CERTAINLY LEFT A BAD TASTE IN THEIR MOUTHS for my client. As good as their cruise was, all they are telling everyone how they were cheated out of the $***.**My question, in keeping good faith with these clients and Norwegian cruise line can $*** be refunded to the credit cards used in booking this cruise. I want to make these two couple believe in Norwegian once again.**I thank you for you time and answer in this matter**Peter J Monchino*Don't TRIP Without Pete
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Norwegian Cruise Line

Customer service issue
Reported by GetHuman-pmonchin
Nov 27th, 2018 - 9 mons ago
I have an issue with Norwegian Cruise Line too
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GetHuman-pmonchin started working on this issue
Nov 27th, 2018 10:17pm