I am writing at the request of Latisha of your dept. I was detected to contact you by m...

GetHuman-maglmar's customer service issue with Norwegian Cruise Line from September 2018

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The issue in GetHuman-maglmar's own words
I am writing at the request of Latisha of your dept. I was detected to contact you by my cruise consultant Jenny Quero. I was in Cleveland clinic hospitality * days prior to the cruise and was bed ridden, so lost the use of my legs, walking and getting out of a chair where a struggle. The crew where extremely helpful,when my need for a wheelchair aroused. We had booked the excursions prior to departure for ***.**, this usually put on NCL Bill and I use my onboard credit for these kind of charges. I never had vs chance to go to guest services, when I received my bill, all my on board credit was deleted. Could I get the credit on my up coming trip Nov. ****-********-********-********. As you see we enjoy NCL. Thank you for your help.

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Norwegian Cruise Line

Customer service issue
Reported by GetHuman-maglmar
Sep 7th, 2018 - 4 years ago
Fixed
Seen by 22 customers so far
Similar issue to 107 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-maglmar started working on this issue
Sep 7th, 2018 4:14pm
GetHuman-maglmar indicated the issue is not fixed yet.
Sep 7th, 2018 5:16pm
GetHuman-maglmar indicated the issue is not fixed yet.
Sep 7th, 2018 7:56pm
GetHuman-maglmar indicated the issue is not fixed yet.
Sep 7th, 2018 7:58pm
GetHuman-maglmar indicated the issue is not fixed yet.
Sep 10th, 2018 7:28pm
GetHuman-maglmar indicated the issue is not fixed yet.
Sep 12th, 2018 9:45pm
GetHuman-maglmar indicated the issue is not fixed yet.
Sep 12th, 2018 9:50pm

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