Account charged but no ticket, twice!

GetHuman2748107's customer service issue with Norwegian Airlines from April 2019

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Help with my Norwegian Airlines issue
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The issue in GetHuman2748107's own words
book, pay and ticket ... I use Norwegian a lot. In the past two weeks, on two different trips, they have taken money out of my accounts without issuing the ticket. Each time it takes over a week to refund the money, close to $*,***. This may be a simple process for them but it is extremely disruptive to the customer. Additionally the ticket prices went up as I tried to figure out what had happened. There was no apology or help to deal with the problems I had as a result. For the first time in five years I am looking at other airline options. I want a guarantee that I can still get this ticket at the same price. I want the refund immediately and not in *-** days (which is after my travel dates).
I use them at least * times a roundtrip per year.
Guarantee ticket price. Give some extra award points for the loss of available money in my account for over a week each times.
I spoken to a refund rep who was polite but as good as a robot, no authority to really help. Just a processor.
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Norwegian Airlines

round trip JFK to Amsterdam
Customer service issue
Reported by GetHuman2748107
Apr 15th, 2019 - 3 years ago
Seen by 21 customers so far
Similar issue to 256 others
0 customers following this
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GetHuman2748107 started working on this issue
Apr 15th, 2019 4:13pm
GetHuman2748107 indicated the issue is not fixed yet.
Apr 15th, 2019 4:15pm
GetHuman2748107 indicated the issue is not fixed yet.
Apr 16th, 2019 2:20am

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