On behalf of an ** year old friend I went with her to buy a new computer. After a few...

GetHuman5972078's Refund a Charge issue with Norton AntiVirus from April 2021

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The issue in GetHuman5972078's own words
On behalf of an ** year old friend I went with her to buy a new computer. After a few days she realized she could not manage it so we returned it. The day I set it up I called and got Norton for it. It was NEVER downloaded so I called and requested a refund. After five calls the rep FINALLY said they would send a refund to my credit card company for the **.**. I have not to date seen the credit. I did file a dispute with discover card regarding this transaction. *I would like a refund to be credited to my account ASAP. *This issue will certainly affect my purchasing of any Norton products for myself and any other computers that I set up for others. **I may post my comments with Better aBusiness Bureau, CNET, and other tech sites if my refund is not received in a very timely manner.**The email address that was used to purchase the product was *****@***.com but I paid for the Norton with my Discover card. All communication regarding this issue is to be sent to me at *****@***.com.**Thank you*Ann Wilson

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Norton AntiVirus

Refund a Charge issue
Reported by GetHuman5972078
Apr 17th, 2021 - 3 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 890 others
0 customers following this

Timeline

GetHuman5972078 started working on this issue
Apr 17th 7:34pm