This is Sue Yarrington. My email address is *****@***.com. I got an email in my email...

GetHuman5867069's customer service issue with Norton AntiVirus from March 2021

Help with my Norton AntiVirus issue
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The issue in GetHuman5867069's own words
This is Sue Yarrington. My email address is *****@***.com. I got an email in my email box saying that I made an order and got charged $***.** - order number is R**********. At the top it says it’s from Alexis Canales. Sent Tuesday, March *, ****. *:** AM. To L*****@***.com. It says you have successfully charged me for $*** for the renewal of my Norton online subscription. I don’t even have a Norton subscription. Then it says to call you now to cancel my subscription and get a refund of $*** at *-***-***-****. I don’t know if this is legitimate or not, but I did not order that.

GetHuman5867069 did not yet indicate what Norton AntiVirus should do to make this right.

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How Do I Get Norton Antivirus to Refund a Charge?How Do I Cancel My Account with Norton Antivirus?
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Norton AntiVirus

Customer service issue
Reported by GetHuman5867069
Mar 20th, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 911 others
0 customers following this

Timeline

GetHuman5867069 started working on this issue
Mar 20th 6:30am