Your credit card listed below was automatically charged GBP **.** on May **, **** for a...

GetHuman2964575's customer service issue with Norton AntiVirus from May 2019

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The issue in GetHuman2964575's own words
Your credit card listed below was automatically charged GBP **.** on May **, **** for another year of protection.**MY NORTON BILLING INFORMATION*Order Number:*AP***********Name:*Miss S M Donaldson*Account Ending In:******Subscription Amount:*GBP **.***United Kingdom VAT (**%) :*GBP *.***Total Amount:*GBP **.****On ** May I received a receipt from Apple stating I had purchased * months Netflix Streaming for $**.** on ** May. I did not purchase this. It would appear that someone in your company has fraudulently used my Visa Debit card to purchase Netflix. I have cancelled my UK debit card and incurred a lot of expense and stress because of this. Especially so as I am an aid worker presently living*working in Africa and have had to contact my bank's fraud department in the UK. I would appreciate you investigating this matter and replying to me as soon as possible.

GetHuman2964575 did not yet indicate what Norton AntiVirus should do to make this right.

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Norton AntiVirus

Customer service issue
Reported by GetHuman2964575
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 488 others
0 customers following this

Timeline

GetHuman2964575 started working on this issue
May 22nd, 2019 11:57am
GetHuman2964575 indicated the issue is not fixed yet.
May 22nd, 2019 7:03pm

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