My Norton product is Norton Internet Security **.*.*.**, installed on a Windows XP SP...

GetHuman-ghwolff's customer service issue with Norton AntiVirus from October 2018

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The issue in GetHuman-ghwolff's own words
My Norton product is Norton Internet Security **.*.*.**, installed on a Windows XP SP* laptop. Since a few days ago an unusually high number of https websites I go to (although not all) will not open, instead telling me "This Connection is Untrusted" with an error message of "sec*error*untrusted*issuer".**Pale Moon tech support says "it's most likely your antivirus is intercepting https requests to try and helpfully "filter" that traffic.*Please disable this kind of web scanning". So my question is, how in NIS do I "disable this kind of web scanning", or at least whitelist the particular website. As an example, one of the websites that NIS won't let me connect to is www.ups.com. I know there is no issue with the security certificate issued by UPS. Thank you in advance for your help.
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Norton AntiVirus

Customer service issue
Reported by GetHuman-ghwolff
Oct 19th, 2018 - a mon ago
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Oct 19th 9:13pm