Purchased an Ironton ****w generator and what was supposed to be a wheel kit for it. W...
GetHuman-texasroy's customer service issue with NorthernTool.com from June 2018
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Purchased an Ironton ****w generator and what was supposed to be a wheel kit for it. When trying to assemble the wheel kit I noticed some parts were missing. Took back to the store (Garland Texas store at Broadway*Belt Line and I-**). They told me the box was labeled wrong (obviously not my fault, they had gone and gotten the kit for me) and that they would order me the proper kit. Waited * business days and called the store. A store personnel (man) had me hold and he went and looked. Came back and told me it was in and ready for pickup. Re-arranged our schedule (have only * car) and went to the store. Girl at the counter told me it was still on order. I told her I called earlier (* hours) and that it was there. She sent someone to check and they came back and said it was not there. I was told it was still in transit. I could not wait right then and talk to a manager since I had to get back to my wife (had been ** minutes in the store by now). Called later in the day and behold it was there indeed. Went back again (this is *rd total time) and it was there. I asked to talked to Drew a manager and told him I had spent ** hours and $** in gas to come back * times. I requested a $** store credit to offset my gas expense. He wanted to give me a $** off $** coupon. I shop there regularly and already had several similar coupons. He made no further suggestions on how to satisfy me.**I feel * return trips is excessive and a minor gesture of a $** store credit was not an excessive request.
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