I tried to renew my registration on line & filled out the necessary info & I got a resp...

GetHuman-bonhil's customer service issue with North Carolina Division of Motor Vehicles (DMV/RMV) from July 2018

Help me with my issue
The issue in GetHuman-bonhil's own words
reregister my car but I used the incorrect web site address & instead I mistakenly ordered a road guide, which I DO NO want or need. ... I tried to renew my registration on line & filled out the necessary info & I got a response that said Thank you for getting the road guide so I don't know if my registration was renewed or not. I am not interested in a "road guide".Just in case I did send a check to be sure. Can you help me?Thank you*Claire Burkhart
This is frustrating because I am being charged for something I do not want or need and hope that the charge can be deleted from my account. Please remove the charge from my account.*Claire Burkhart
This could be resolved by deleting the charge from my account
I did call my bank and they are filing a complaint about it, trying to get it resolved.
How GetHuman-bonhil fixed the problem
I called the NC motor vehicle * in Raleigh and the gentelman was very helpful & explained what went wrong. Hopefully, I will receive my new registration in a couple of weeks by mail.
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North Carolina Division of Motor Vehicles (DMV/RMV)

registration of car
Customer service issue
Reported by GetHuman-bonhil
Jul 15th, 2018 - 2 years ago
Fixed
GetHuman-bonhil shared how to fix
Seen by 16 customers so far
Similar issue to 6 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number

Timeline

GetHuman-bonhil started working on this issue
Jul 15th, 2018 2:59pm
GetHuman-bonhil shared this issue with others over email
Jul 15th, 2018 3:00pm
GetHuman-bonhil indicated the issue is not fixed yet.
Jul 15th, 2018 8:09pm
GetHuman-bonhil indicated the issue is not fixed yet.
Jul 15th, 2018 8:15pm
GetHuman-bonhil confirmed the issue is fixed. Hooray!
Jul 17th, 2018 12:13pm
GetHuman-bonhil indicated the issue is not fixed yet.
Jul 19th, 2018 12:16pm
GetHuman-bonhil indicated the issue is not fixed yet.
Jul 19th, 2018 12:24pm
GetHuman-bonhil indicated the issue is not fixed yet.
Jul 19th, 2018 12:30pm

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