I had a gift card balance of $*** and it was in my wallet for over a year. Someone emp...

GetHuman-smoliver's customer service issue with Nordstrom from February 2019

5 views
 | 
187 similar
 | 
0 following
Help with my Nordstrom issue
Next: our robot will wait on hold for GetHuman-smoliver to get a Nordstrom rep on the line!
Always use the GetHuman Phone tocall Nordstrom. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-smoliver's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-smoliver may need:
Account name, Account email, Account phone number, Order number, and Shipping address
The issue in GetHuman-smoliver's own words
I had a gift card balance of $*** and it was in my wallet for over a year. Someone employed by the store used this gift card to buy themselves a Coach purse in June ****. I attempted to use the card February ****, called the stores gift card line and was told by an employee that she would fix this problem. She would put a message in the computer and I would have to go to a physical store and pick it up. Simple, right? I went to the store where I was told there was no message in the computer and I was flat out of luck. The Nordstrom employee just kept telling me I'm sorry. No other attempt to help. * fails of Nordstrom-*. Store employee stealing money. *. Nordstrom employee lying to me on the phone. *. Nordstrom employee not attempting to help while I was in the store. I would like this resolved and how I would like it resolved would be to mail me another giftcard in the amount of $***. Gift card * **** **** **** ****. Apparently part of a gift card theft ring. I expected better.
GetHuman-smoliver did not yet indicate what Nordstrom should do to make this right.
I have an issue with Nordstrom too
How GetHuman-smoliver fixed the problem
We are waiting for GetHuman-smoliver to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Nordstrom's attention and get better help faster. Tap below to get started.
Having Nordstrom issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-smoliver fixes it.
This email address isn't valid

Nordstrom

Customer service issue
Reported by GetHuman-smoliver
Feb 17th, 2019 - 8 mons ago
I have an issue with Nordstrom too
Not resolved
Seen by 5 customers so far
Similar issue to 187 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-smoliver started working on this issue
Feb 17th 11:11pm