My name is Jeanne Laughran and I ordered * Christmas gifts and they were delivered toda...

GetHuman-gneelox's customer service issue with Nordstrom from November 2018

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The issue in GetHuman-gneelox's own words
My name is Jeanne Laughran and I ordered * Christmas gifts and they were delivered today and the quality is excellent. However the items were delivered to a home * blocks away. I live at ***** South Whipple. The packages were delivered to ***** South Christiana. It was so nice of the woman who lives at that house to get into her car at * pm and drive it to me. She could’ve easily opened that Nordstrom box and kept it all for herself and I would’ve just assumed it was stolen from my porch. How many packages do you replace because the customer says it never arrived but the tracking number says it was absolutely delivered? It was supposed to be delivered by United. I just felt that you should know what happened with one of the delivery companies you employ. If our homes were close or the street names were similar I could understand the mistake but I really don’t get this one. This package was left wherever a driver felt like leaving it. I’m just lucky to have received them through the kindness of a stranger. The tracking number was ****************** FYI.

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Customer service issue
Reported by GetHuman-gneelox
Nov 28th, 2018 - 4 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 106 others
0 customers following this


GetHuman-gneelox started working on this issue
Nov 28th, 2018 1:26am

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