Dear NordicTrack,I placed an order for you **** Model on ********.* Order number NT...

GetHuman-bettyboh's Complaint issue with Nordictrack from April 2020

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The issue in GetHuman-bettyboh's own words
Dear NordicTrack,I placed an order for you **** Model on ********.* Order number NT*******. I placed this order after*speaking to several members of my family that love your products.* The order confirmation that I received does not describe delivery, but I sent a screenshot of the discussion with Bernie, my brother-in-law who recommended your product, that I was having*as I ordered my treadmill.* I truly wanted delivery and set up but that wasnot*an option. The choices on delivery were porch, inside door threshold, and in room placement.* I chose porch as from there I could handle the rest as I was going to have to hire someone to help set up.* When you go onto NordicTrack today and place an order those three options are no longer available.* What is available now (********) is threshold or nothing.*When Old Dominion arrived this morning to deliver my treadmill neither their dolly nor their pallet jack*lift could get over the gutter curb*in the street to my sidewalk nor my driveway.* I reminded them that I had ordered porch delivery.* I asked about refusing product and that was not an option.* They then unloaded the item onto my street in a fire lane and did their best to force as much of it as possible out of the street. See attached picture of carton on street and the condition of said carton with top crushed.*I then called every number I could find to speak with NordicTrack personnel. Long holds, options to have a call back, numberous*online chats. All were ineffective.***Understand that I now have a very large awkward *** pound coffin shaped box sitting in the firelane road in front of my home.***I called several moving companies and was having a difficult time with that also!* Remember this is shelter in place Covid** times.***I had scheduled one moving company to come over and assist me in moving the carton at a great expense.* I then receive a call back from your company from a helpful man who said he would help me with this and would have someone come assist me, unfortunately he puts me on hold for nearly ** minutes and then Brandon from customer service gets on who was nothing but infuriating and condescending.* I asked for a supervisor to no avail. Brandon wanted to argue that only threshold and street dropoff were the only two options--which was not the case when I ordered the item. If the choice was street or threshold I would have ordered threshold.* At the time of my order you can see from my texts I describe the choices. Porch was no charge on ****. Threshold was I believe $**, and in the room in the home was $***. I really wanted delivery and setup to avoid any issues.* As that was not an option, I assessed my situation and decided once the treadmill would be on my front porch my friends could probably handle it.***I can elaborate further if necessary on any of these points. Feel free to contact me.***The picture of carton in street and the picture of the gash in the top of the carton on the street are attached.**I hired another moving company to assist me in bringing the treadmill inside. We unboxed it in the street and lifted the items inside.*A friend of mine then came over to assist in putting it together--NO EASY FEAT!!*The Mat Floor Blk PFMC****** $** was not delivered!**After spending hours putting this thing together it does not function.* I am attaching a video recording of the sound the treadmill makes when it is turned on.* The picture of the top of the deck with my friends hand pointing, is him pointing at the location of where we believe the noise is coming from. That was the portion that was under the crushed*cracked side of the box.*Please let me know how you plan on rectifying this.* This was a horrible experience.* I have a treadmill in my home (no mat) that makes such an unbearable sound I cannot turn it on. I encurred*extra expenses based on horrible customer service.***I am pretty close to telling you to please come get it, but I am not sure how that will even go as the carton had to be cut apart to get the treadmill loaded into the house.***As of right now, worst experience ever with a home fitness equipment company!*I am waiting your response. Returning this useless item that wasted my entire day off from the hospital is looking like the number one option. I am a RN in the hospital working way too many hours during these times. I do not have any hours to deal with this nonsense.*Betty Silbart***-***-****

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Complaint issue
Reported by GetHuman-bettyboh
Apr 28th, 2020 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 150 others
0 customers following this


GetHuman-bettyboh started working on this issue
Apr 28th, 2020 4:59am
GetHuman-bettyboh indicated the issue is not fixed yet.
Apr 28th, 2020 4:59am
GetHuman-bettyboh indicated the issue is not fixed yet.
Apr 28th, 2020 4:59am
GetHuman-bettyboh indicated the issue is not fixed yet.
Apr 28th, 2020 4:59am
GetHuman-bettyboh indicated the issue is not fixed yet.
Apr 28th, 2020 4:59am

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